TESTIMONIALS

Jesse Dyer

Director of Learning & Development

1. Where are you from?

Peterborough, Ontario

2. How long have you worked for Fairmont Banff Springs? 

Started in March of 2016.

3. What is your favourite part about working at Fairmont Banff Springs?

The ability to create incredible emotional connections with guests and colleagues inside a castle in the Rocky Mountains.

4. If your best friend was on the fence about working here, what would you tell them?

I promise you won’t regret it.

5. What employee event do you look forward to every year? 

The children’s Christmas Party where my son gets to meet Santa Claus and have fun playing games and doing activities.

Director of Learning & Development

Jesse Dyer
Teriska Walters

Relief Night Manager

Teriska Walters

Relief Night Manager

1. Where are you from?

Cape Town - South Africa

2. How did you learn about working in hotels?

While attending University - Royal Roads, Victoria BC. I wanted to do my internship here. 

3. What is your favourite part about working at Fairmont Banff Springs?

Culture and passion of people I am surrounded by and constant opportunities to learn new skills. 

4. What is your favourite department to work in?

Hmm...this is a hard one. Love every department I have worked in!

5. What is the best perk working for Fairmont Hotels & Resorts?

Destinations program with 50% off Food & Beverage. 

6. What do you like to do outside of work in the area?

I love to explore the area and find new adventures to try.

Director of Learning & Development

Fairmont Gold Lounge Captain

Mauricio Galko
Mauricio Galko

Fairmont Gold Lounge Captain

1. Where are you from?

Toronto, Ontario.

​2. When did you start working for Fairmont Banff Springs?

I started May 2018.

​3. What is your favourite part about working at Fairmont Banff Springs?

I would have to say my favourite part would be the work culture. I have worked for many different companies before, but this has to be the first one that not only treats the guests really well, but also their employees. At the Fairmont Banff Springs, there isn't the standard divide between the leadership and the workers; if anything, there is more of a sense of family and fellowship. The Fairmont Banff Springs helps you grow in your career as well as your personal life. When I first came to Banff, I didn't know anyone, but the social committee worked extremely hard to hold events that easily created companionship. The hotel works with you through shadowing or cross training shifts to help you grow in different departments while you are here. At the Fairmont Banff Springs, you have fun at work, and I feel that it's because of their amazingly unique culture.

4. What is your favourite activity to do in Banff?

My favourite activity is exploring and hiking. I really enjoy getting lost in the beauty that Banff has to offer. As beautiful as the pictures are that you see when you're googling Banff, nothing compares to seeing it with your own eyes and recounting the adventures to your friends and family.

5. Why do you like working in the Fairmont Gold department?

I absolutely love working in the Fairmont Gold department because we are in many ways a family; I have to thank our leaders for that. They have worked hard to bring us all together for moral support. If we are ever overwhelmed, they will never hesitate to jump in and help us, whether it be helping out at the desk or helping us clean dirty dishes. The Gold department to me really holds up to the words "one team, one dream." Everyday I look forward to work because I absolutely love working with my team and I know we have each other's backs no matter how busy it gets. I really appreciate how all of my leaders personally greet you and ask how you are doing on a regular basis; it really makes me feel welcomed. I remember within my first month on Gold floor, my leader asked me what my goals and aspirations are for my career. After I told them, they worked to help me achieve those goals. The leaders are always there to help us grow. That was huge for me. I also really enjoy talking to our guests. I think it's really important for us to make connections with our guests and I appreciate how they push us to have conversations as well as make you feel empowered to give the guests an unforgettable experience.

Subhankar Debnath

Assistant Director Housekeeping

1. Where are you from?

I am from India. Went on to study and work in UK and eventually moved to Canada in 2013. ​

2. How long have you worked for Fairmont Hotels & Resorts? 

​I joined Fairmont Chateau Lake Louise in May 2013 and since then working for the company. Moved to Fairmont Banff Springs in March 2019. 

3. What are all the different positions you have worked in for Fairmont?

​The list is rather long :) I joined Chateau Lake Louise as Front desk agent and gradually moved up to hold positions such as Rooms coordinator and Assistant Front Office Manager. Then I joined Housekeeping as Operations Manager before taking on the role of Assistant Director of Housekeeping. I moved to Fairmont Banff Springs Hotel at similar capacity of Assistant Director of Housekeeping in March 2019. 

4. What Fairmont hotel is on your bucket list to stay at?

​I certainly want to stay at The Plaza and at The Savoy. Iconic properties. 

5. Why do you love working at Fairmont Banff Springs?

It is like a big family. Love the mountains and love the multicultural work environment. ​

Assistant Director Housekeeping

Subhankar Debnath

Concierge Agent

Lianne Touchette

Concierge Agent

Lianne Touchette
Lianne Touchette

Concierge Agent

1. Where are you from?

Lower Sackville, Nova Scotia

2. How long have you worked for Fairmont Banff Springs?

17 years on and off

3. What are all the positions you have worked as?

I started off in housekeeping for four years then moved my way to the lobby concierge desk.  When Fairmont Gold opened I worked up there for a short time before working at the bell desk for ten years. I also helped out at VIP concierge for a few Christmas's as well.  I have recently came back to the Lobby concierge desk this summer for a full time position.

4. What employee event do you look forward to every year?

Staff family picnic

5. If your best friend was on the fence about working here, what would you tell them?

It's the best place to work and feels like home/family!

6. Why do you love working at Fairmont Banff Springs?

The people. From the hundreds of colleagues I have met throughout the years that have made my time in Banff unforgettable to the thousands of guest I have met along the way that make everyday an adventure!

Employee Experience Manager

Jane Olney
Jane Olney

Employee Experience Manager

1. Where are you from?

I moved to Banff from Montreal, Quebec where I lived for the last 7 years, but I was born and raised in Cambridge, Ontario.

2. How long have you worked for Fairmont Banff Springs?

​I’ve worked here for 3 months (but it feels like more already!).

3. What is your favourite activity to do in Banff?

​I’m a big skier, and Banff is a skier’s dream destination - last winter, I was able to be on skis over 80 days! In the summer, I enjoy doing anything outside like camping, biking, or hiking.

4. Why did you apply to work at Fairmont Banff Springs?

​Since I can remember, my family has always chosen Fairmont hotels on our Canadian vacations. We’ve always felt so taken care of by Fairmont employees when we were guests, so when I moved to Banff and fell in love with the town, it made sense for me to apply to work at a place that felt familiar and whose culture I was already a fan of.

5. If your best friend was on the fence about working here, what would you tell them?

​I’d tell them to go for it! In Banff, any job will feel like a vacation, with so much to do and experience. And at the Fairmont, don’t be surprised if you end up staying for years and building a career here!

6. What are three benefits you’ve discovered about working at Fairmont Banff Springs that you weren’t aware of when you started?

First of all, The Bean! Never having to pack a lunch is a lifesaver in the morning. Another big one for me is our discount when dining at Fairmont F&B outlets because it includes our guests, so I can bring my family and friends for a special meal out and we can all enjoy the perk. And lastly, the discounted gym membership is a huge benefit for me, so that I can stay active all year round regardless of the weather and without even setting foot outside.

Glynis Seifried

Stewarding Attendant

Glynis Seifried

Stewarding Attendant

1. Where are you from?

Red Deer, Alberta

2. How long have you worked for Fairmont Banff Springs?

Employed by Fairmont for 5 years now.

What is your favourite part about working at Fairmont Banff Springs?

I love working as a Steward in Stock as I can work at my speed and do what is needed to help the Stock team.  The daily challenge is to be fast and efficient. 

3. If your best friend was on the fence about working here, what would you tell them? 

I tell everyone that there is lots of work at the Hotel but you have to be ready to show up and do the work! And great benefits and staff discounts!

4. What employee event do you look forward to every year?

I truly enjoy the Christmas and Staff party each summer. 

5. Why do you like working in Stewarding?

I like working in Stewarding as I like the challenge.

Zoran Stefanovic

Food Porter - Castello Ristorante

Zoran Stefanovic

Food Porter - Castello Ristorante

1. Where are you from?

I'm from Waterloo, Ontario, Canada. My parents immigrated from Serbia and Hungary to Canada, and I'm the first generation here in Canada.

2. When did you start working at Fairmont Banff Springs?

Last summer, SWEP May 2018 - October 2018, graduated from Conestoga College in April 2019, and returned full-time in May 2019

3. How did you learn about working at Fairmont Banff Springs?

Through my program Tourism and Hospitality Management at Conestoga College. A friend of mine pointed it out in class, and I immediately fell in love with how beautiful the hotel and Rockies were. I decided to just go for it and apply, and here I am!

4. What is your favourite activity to do in Banff?

Hiking, Biking, and Photography. Also spending quality time with good friends.

5. Any tips for SWEP students wanting to work at Fairmont Banff Springs?

Do everything you can, and I mean EVERYTHING. As a SWEP student, you're only here for a limited period of time so make the most of it and keep yourself busy! Get involved in the opportunities Talent & Culture have put in place for you!  Do some cross-training and gain even more valuable experience throughout the hotel, you might end up finding the exact job you've been looking for! I managed to work in 6 different departments throughout my SWEP program here, and I can tell you it was definitely one of the best experiences I've ever had! Also, there's no better way to get to know everyone than to work alongside them! Participate in events and activities that are happening around Banff and the hotel, you'd be surprised by how fun they can be! There's plenty of things to do such as deals for kayaking/canoeing and white water rafting, or volunteering to help keep our national park clean and safe! You can find plenty of information on social media outlets and groups to keep you updated on the latest activities, but the most important thing of all is HAVE FUN!! Enjoy yourself and try to take advantage of this opportunity as much as you can, you never know where it will lead you!

Pirzad Amalsadiwalla

Sous Chef - Pastry

Pirzad Amalsadiwalla

1. Where are you from?

I trace my origins from Persia, Born & raised in India and now a proud Canadian.

2. How long have you worked at Fairmont Banff Springs?

It's now been a wonderful 5 years and 8 months.

3. How did you learn about working at Fairmont Banff Springs?

It was a self initiative, I was new to Canada, I knew FRHI as a Canadian brand, so decided to log on to the website and check out the hotel properties, the very first image of the iconic Castle in the Rockies drew my attention. I applied for an available position, 2 days later I received a call from our then Pastry Shop, which followed with a quick interview. I landed up a job in the dream property. It was all so quick  and unexpected!

4. What Accor property is on your bucket list to stay at?

I love heritage style hotels, Raffles Singapore is my top bucket list hotel.

5. What is your favourite part about working at Fairmont Banff Springs?

In my current role as a Pastry Sous Chef, I treat each day as a new day, new challenges, people and ideas. It's wonderful that even after being here for 6 days everyday feels different. Our culinary team consists of heartist's from around the globe, different cultures and languages, so I see it as a very unique opportunity to work alongside them.

5. Why do you like working in the pastry department?

I am surrounded with the most sweetest and best things all day. Chocolate, Sugar, Butter, Flour and  lots of love we put into our recipes. I am lucky to be working with very talented chefs who create great recipes which brings out smiles, joy and happiness!

6. What is the best perk about working for Fairmont Hotels & Resorts??

I enjoy travelling, a typical year would see me making a minimum of 3 trips long and short trips. Fairmont Hotels allows me to stay and dine in and experience some of the best hotels and destinations around the world, apart form the great F&B discounts. For me those are the best 2 perks of my employment with Fairmont Hotels & Resorts.

Front Desk Reception Agent

Sous Chef - Pastry

Delaney Fisher
Delaney Fisher

1. Where are you from?

Napier, New Zealand

2. How long have you worked at Fairmont Banff Springs?

Around a year and a splash

3. How did you learn about working at Fairmont Banff Springs?

I had Canadian friends from home who recommended the place and a few friends who worked here.

4. What is your favorite activity to do in Banff?

I love to Snowboard.

5. What is your favorite part about working at Fairmont Banff Springs?

Such a big community to be a part of!

6. What is the best perk about working for Fairmont Hotels & Resorts?

Lots of different properties to move around to and build career opportunities. Destinations is also a great option to live like the other side and enjoy the product we sell.

7. What do you love about working at the Front Desk?

It's a little different everyday, you meet people from all over the world and also work with people from all over the world.

Front Desk Reception Agent

Mona Wu

Housekeeping Room Attendant

Mona Wu

Housekeeping Room Attendant

1. Where are you from?

I am from Taiwan.

2. When did you start working at Fairmont Banff Springs?

I started working here March 6, 2019.

3. How did you learn about working at Fairmont Banff Springs?

I googled the hotel myself and realized Fairmont Banff spring is one of the most well known hotels. 

4. What is your favourite activity to do in Banff?

My favourite activity in Banff is definitely hiking in summer and skiing in winter.

5. What is your favourite part about working at Fairmont Banff Springs?

Favourite part about working here is to meet people from all over the world.

6. Any tips for other international candidates wanting to work at Fairmont Banff Springs?

Be open minded and always do your best! 

7. What is the best perk about working for Fairmont Hotels & Resorts?

Staff discount for staying AccorHotels and benefits.

8. What do you like about working in the housekeeping department?

I like how the housekeeping department works as a team, we help each other especially when the hotel gets busy. 

Mona Wu

Housekeeping Room Attendant

Aleita Kowalchuk
Aleita Kowalchuk

Royal Service Agent

1. Where are you from?

Delburne, Alberta

2. How long have you worked for Fairmont Banff Springs?

Roughly 2 1/2 years. Took some time off for school during that time.

3. What three things do you love most about your job?

Meeting people from all over the world, living in such a beautiful place, learning new skills and being challenged to get better.

4. What employee event do you look forward to every year?

"So you think you can Putt?" and any other golfing events.

5. If your best friend was on the fence about working here, what would you tell them?

Fairmont is a great company to work for, they provide opportunities to grow and offer great health benefits as well.

6. What is the best perk working for Fairmont Hotels & Resorts?

Meeting amazing guests from all over the world! 

Royal Service Agent

General Manager - Rundle Lounge

Daniel Inzinger
Daniel Inzinger

General Manager - Rundle Lounge

1. Where are you from?

Krems, Austria (45 minutes west of Vienna)

2. How long have you worked for Fairmont Hotels & Resorts? 

6.5 years, 7 years by the end of the year (Toronto, Lake Louise, Banff)

3. What is your favourite part about working at Fairmont Banff Springs?

The people who work here; our guests who stay here; the history of this iconic building; seeing the excitement of our guests when they walk through our hotel; a great work life balance.

4. What is your favourite activity to do in the area?

Skiing and Mountain biking, depending on the season

5. What are three benefits you’ve discovered about working at Fairmont Banff Springs that you weren’t aware of when you started?

1) A great pension plan that you can sign up for. The company is matching dollar by dollar.

2) Opportunities of growth with  the company

3) Learning opportunities for top talent (ECornell courses that sometimes get paid for you)

6. What do you love about working in The Rundle Lounge?

The people. The talent we recruit. It’s a fun and busy environment. Every day is new day with new opportunities to learn. The creative freedom we get when building our Food & Beverage offerings for our guests.

7. What Fairmont property is your dream to work at?

Fairmont Kea Lani, Maui or Fairmont Orchid, Hawaii